Master Communications and Messaging Policy

This Master Communications and Messaging Policy (“Policy”) describes how Scalar Dynamic (“we”, “us”, “our”) communicates with users (“you”, “your”) via phone, SMS, email, and third-party messaging platforms. By using our services, you agree to the terms outlined in this Policy.

1. Scope of Communications

We may contact you through the following channels:

  • Phone calls (voice)
  • SMS and MMS text messages
  • Email
  • Third-party messaging platforms (e.g., WhatsApp, Telegram, Signal) configured by Scalar Dynamic or the customer

All messages sent under this Policy are transactional in nature unless explicitly stated otherwise.

2. Transactional Communications

Transactional communications are essential to deliver our services and may include:

  • Action confirmations
  • Status updates
  • Billing reminders
  • Service notifications
  • Security alerts (e.g., two-factor authentication or login verification)
  • Account-related messages (e.g., password reset, account status)

You cannot opt out of transactional messages necessary for the operation of our services. These messages are critical for:

  • Security (e.g., 2FA)
  • Critical account notifications

To stop receiving these communications, you must close your account.

3. Consent to Receive Messages

By providing your phone number, email address, or messaging handle, you:

  • Consent to receive transactional communications from Scalar Dynamic via all relevant channels.
  • Acknowledge that such communications may be sent using automated technology, including autodialers or pre-recorded messages, as permitted by applicable law.

4. Opting Out

You may opt out of receiving non-essential transactional messages (e.g., delivery confirmations via multiple channels) by removing or not providing your phone number or other contact methods in your account settings.

However, removing such information may limit your ability to use certain features of our service.

5. Marketing Communications

Marketing messages are optional and require your explicit consent.

  • You may opt in to receive promotional content, newsletters, or other marketing communications.
  • You can revoke your consent at any time through your account settings or by using the unsubscribe option included in the message.

6. Third-Party Messaging Platforms

By linking your messaging account (e.g., WhatsApp, Telegram), you authorize Scalar Dynamic to send transactional messages to that platform.

  • You may disconnect a platform at any time via your account settings to stop receiving messages on that channel.
  • Usage of third-party platforms is subject to their respective terms of service and privacy policies.

7. Data Use and Privacy

All communications are subject to our Privacy Policy and are used solely to support the purpose for which they were sent. We do not sell your contact information or use it for unsolicited marketing without your explicit consent.

8. Compliance and Contact

This Policy is compliant with applicable telecommunications and data privacy regulations and designed to meet carrier requirements.